Refund Policy

• Duplicate payment: if you were charged twice for the same plan or top-up, the duplicate amount is refunded in full.
• Plan not activated: if you paid but your plan was not activated and our support team cannot activate it, you receive a full refund.
• Wrong amount charged: if the charged amount differs from the price shown at checkout, we refund the difference.

• Plan time or usage that has already been consumed, in whole or in part.
• Top-up packs after any of their usage has been consumed.
• Dissatisfaction with AI answers — AI output quality varies by model and prompt, and responses are generated by third-party providers.
• Account suspensions for violations of our Terms of Use.

Email support@prismia.ltd within 7 days of the payment with your account email, the transaction reference (for example, the bKash transaction ID), and a short description of the problem.

Approved refunds are sent to the original payment method within 7–10 business days. Payment-provider fees outside our control may be deducted where the provider does not return them.

Questions about a payment? Contact us at support@prismia.ltd. We aim to respond within 5 business days.